Frequently Asked Questions
The questions we are asked most often about ordering from Brooklyn Decal. If yours is not here, info@decalworks.shop reaches us and we answer within one business day.
How much is shipping?
Delivery is charged at a flat $4.50 per order. Orders above $25 qualify for free shipping, which the checkout applies for you.
How long will my order take?
Packing normally happens the next business day. Delivery typically takes a further 3 to 7 business days. We do not dispatch at weekends or on public holidays.
Do you ship outside the United States?
Orders can only be delivered to United States addresses. We do not ship overseas.
Can I return something?
Items can generally be returned within 30 days of delivery. What follows explains which items, in what condition, and how. We accept unused items in original, undamaged packaging. Anything that has been used, opened or changed cannot be resold and therefore cannot be returned.
Who pays for return postage?
Customers pay return postage on unwanted items. Where something arrived faulty, damaged or incorrect, we pay the return cost and refund what you paid for delivery.
What payment methods do you take?
The Brooklyn Decal checkout accepts: Visa, Mastercard, American Express, Klarna, Afterpay, Apple Pay, Google Pay. Full payment policy.
Can I cancel an order?
Ring +1 917-652-4368 or write to info@decalworks.shop with the order number. If the parcel is not yet packed, we stop it and issue a full refund within 5 to 10 business days. Once shipped, an order is out of our hands. Refusing delivery or returning it under the returns policy are both options, and we refund when it comes back.
My parcel arrived damaged. What now?
If something arrives damaged, email info@decalworks.shop within 48 hours with pictures of both the packaging and the item. We will replace it or refund it and cover any return cost.
Where is the shop?
39 Washington Ave Unit 208, Brooklyn, NY 11205, United States. Opening hours are Mon-Sun: 10:00 AM-8:00 PM. Contact details.
How do I check where my order is?
Your Brooklyn Decal confirmation email carries the order number; enter it with the billing email address on the Track Your Order page. If tracking has not moved for five business days, email info@decalworks.shop and we will chase the carrier.