Refund and Returns Policy

Items can generally be returned within 30 days of delivery. What follows explains which items, in what condition, and how.

How to return something

1. Email us

   Message info@decalworks.shop within 30 days of delivery and tell us the order number and what you are returning.

2. Wait for instructions

   Our reply arrives within one business day and includes the address plus any special instructions.

3. Send it back

   Wrap it as it was delivered, send it to the address we give, and keep the tracking or receipt.

4. Refund

   Once received and checked over, your refund is processed to the original payment method in 5 to 10 business days.

Condition we can accept

We accept unused items in original, undamaged packaging. Anything that has been used, opened or changed cannot be resold and therefore cannot be returned.

Who pays for the return

Customers pay return postage on unwanted items. Where something arrived faulty, damaged or incorrect, we pay the return cost and refund what you paid for delivery.

Items we cannot take back

• Goods that have been used or had their packaging opened, and so cannot be sold again.
• Anything arriving back with us after the 30-day limit.
• Anything incomplete, or returned outside its original packaging.

Refund process

Send an email to info@decalworks.shop including your order number. A reply with the return address follows within one business day. When the item is back with us and checked, the refund is issued to your original payment method within 5 to 10 business days.