Cancellation Policy
This page covers cancelling an order: when you can, how to ask, and what happens if the parcel is already with the carrier.
Payment is taken and the order joins the picking queue at Brooklyn Decal. From that moment until packing begins, cancelling is straightforward.
Ring +1 917-652-4368 or write to info@decalworks.shop with the order number. If the parcel is not yet packed, we stop it and issue a full refund within 5 to 10 business days.
Once shipped, an order is out of our hands. Refusing delivery or returning it under the returns policy are both options, and we refund when it comes back.
Orders we cancel
We cancel orders ourselves from time to time when stock is unavailable, a price was listed incorrectly, or an address cannot be served. The reason is given and the refund is complete.
Changing an order instead of cancelling
Changing the quantity, the item or the address is best done by calling +1 917-652-4368. Before packing it is quicker than a cancellation and a fresh order.