Track Your Order

Enter the order number from your Brooklyn Decal confirmation email together with the billing email address used on the order.

What the statuses mean

Status	What it means
Processing	Payment has cleared and the order is in the queue to be picked at Brooklyn Decal. It has not left us yet, so it can still be cancelled or changed.
On hold	We are waiting on something before the order can move – usually a stock check or a query with you. If it sits here for more than a working day, email info@decalworks.shop.
Completed	The parcel has been packed and handed to the carrier. Tracking should begin updating within one working day of this status appearing.
Cancelled	The order was stopped before dispatch, either at your request or by us. Any payment taken is refunded in full.
Refunded	Money has been returned to the original payment method. Your bank may take a further few days to display it.

Timings to expect

Packing normally happens the next business day. Delivery typically takes a further 3 to 7 business days. We do not dispatch at weekends or on public holidays.

If tracking has not updated

A parcel with no tracking movement for five business days is treated as delayed. Let us know and we will pursue it with the carrier.

Cannot find your order number?

It is in the subject line and the first paragraph of the confirmation email Brooklyn Decal sent when the order was placed. If that email cannot be found, search your inbox for info@decalworks.shop, including the spam folder. Failing that, call +1 917-652-4368 during opening hours (Mon-Sun: 10:00 AM-8:00 PM) with the name and postcode on the order and we will look it up.